Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping with Farah Fashion. If you need further help, feel free to contact us at FarahFashionDS@gmail.com.

Shipping & Delivery

Q: How long does shipping take?

• European Union (EU): 2–14 business days

• Worldwide: 14–25 business days
  Delivery times may vary slightly depending on your location and customs clearance.

Q: Do you offer order tracking?
Yes! Once your order ships, you’ll receive a tracking number by email. You can also track your package anytime at FarahFashion.store.

Q: Do you offer free shipping?
Yes, we offer free standard shipping on selected promotions. Shipping costs (if any) are calculated at checkout.

Q: Do you ship internationally?
Yes, we ship worldwide. Please note that customs fees or import duties may apply depending on your country’s regulations, and these are the responsibility of the customer.

Returns & Refunds

Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging.

Q: How do I start a return?
Contact us at FarahFashionDS@gmail.com with your order number and reason for return. We’ll provide you with instructions to complete the process.

Q: Do you offer exchanges?
Yes, exchanges are possible if the item is in stock. If not, we’ll help you find an alternative or process a refund.

Q: Are return shipping costs covered?
Return shipping is the responsibility of the customer unless the product arrived damaged or incorrect.

Orders & Payments

Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Q: Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change or cancellation, contact us within 24 hours at FarahFashionDS@gmail.com.

Q: I entered the wrong address, what should I do?
Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll update the address. If it has already shipped, unfortunately we can’t make changes.

Products & Stock

Q: Are your products true to size?
We provide detailed size charts on product pages. We recommend checking the chart before purchasing.

Q: Will you restock sold-out items?
Some popular items may be restocked. You can subscribe to our newsletter or check back on the website for updates.

Customer Support

Q: How can I contact you?
You can reach us anytime at FarahFashionDS@gmail.com. Our team will get back to you within 24–48 hours.

Q: Do you have a physical store?
Currently, Farah Fashion operates online only.